Shipping & Returns
We keep it simple: fast shipping, clear tracking, and fair returns. Below you’ll find everything you need to know.
Shipping Policy
Ships from the Netherlands · Track & Trace included
Where we ship
Currently the Netherlands. EU expansion coming soon.
Processing time
Orders are prepared within 1–2 business days
Delivery time
Typically 1–3 business days after dispatch (NL).
Shipping fees
Free shipping above €25Below that, flat rate €4,95
- You’ll receive a track & trace link once your order ships.
- If your parcel arrives damaged or goes missing, contact us at info@banbanfresh.com and we’ll help you out.
Note: Slight delays may occur during busy periods or due to carrier disruptions. We’ll keep you updated.
Return Policy
Hygiene sealed · Easy claims for defects
We want you to love your BanBan. If something’s wrong, we’ll make it right.
- Defective or damaged items: Email us within 14 days of delivery (include your order number and a photo). We’ll replace or refund.
- Hygiene seal: For safety reasons, opened or unsealed products cannot be returned unless they arrived defective.
- Change of mind: Returns are accepted only if the product is unused, unopened, and still sealed in its original packaging.
- Return shipping: Covered by the customer unless the item is defective or incorrect.
Start a return: info@banbanfresh.com — include your order number and a short description (photo helps).
Quick FAQ
When will my order ship? Within 1–2 business days. You’ll get a tracking link.
How long does delivery take? Usually 1–3 business days in NL after dispatch.
Can I return if the seal is broken? Only if the product arrived defective.
How do I start a return? Email info@banbanfresh.com within 14 days.